The Patient Experience and Service Unit provides important services to help optimize the patient and visitor experience at the Medical Center. The department addresses public inquiries with quick and efficient responses to questions.
Patient and Visitor Services provides patient-centered support with a service policy that focuses on the patient and family experience, to complement the professional, quality medical care provided by the Tel Aviv Sourasky Medical Center team.
Here is useful information for patients, family members, and visitors to Tel Aviv Sourasky Medical Center:
Contact the Public Inquiries Office
The Ombudsman's Office offers direct communication between Tel Aviv Sourasky Medical Center management and patients and their families. This office is a place to turn in difficult situations or during a crisis that may arise during or after care at the hospital.
- Public Inquiries Office
- Appointments Center
- Important Phone Numbers
- Online Personal Medical Records at Ichilov
- Medical records services
- Language translation during treatment
- Directions and Navigation
- Parking
- Accessibility for people with disabilities
- Equipment rental and other support services
- The Ezer Mitzion patient assistance organization
- Private Nursing and Ambulance Service
- Kupot Holim
- Death and burial services
- Admission and discharge
- Patient Rights
Online Personal Area: The BeWell Patient Portal
The beWell Personal Area on the Ichilov website provides patients with secure access to their personal medical information.