Anchored in the Medical Center's policies and goals is the recognition of patient accessibility as a basic right. Medical Center management and employees are committed to do what is necessary to provide timely, accessible service to those who have a request of the hospital. This support extends to people with physical, cognitive, sensory or language disabilities.
Services for people with disabilities are provided as part of the standard range of service options available to the overall population, and no additional fees are charged for these services.
The primary accessibility accommodations include:
Services for people with mobility limitations:
- Wheelchair rental – available from the Information and Appointment Center at the main entrance: People who have mobility limitations or compromised health, who cannot walk for long distances, can bring an attendant, guide or companion, and borrow a wheelchair to be used around the campus.
Wheelchairs can be rented at the following locations:
Sun.–Thurs., 7:00 a.m.–3:00 p.m.: Information Desk, Sourasky Building, Wing C
Sun.–Thurs., 3:00 p.m.–11:00 p.m.: Information and Service Center, Arison Medical Tower, Ground Floor
Fri.–Sat., 7:00 a.m.–11:00 p.m.: Information and Service Center, Arison Medical Tower, Ground Floor
All other times: Emergency Room Reception, Sourasky Building, Floor -1
- For patients arriving alone, a Medical Center guide can help them get to and from their appointments.
can help them get to and from their appointments.
Patients can request assistance as follows:
Sun.–Thurs., 7:00 a.m.–3:00 p.m.: Information Desk, Sourasky Building Entrance
Every day, 7:00 a.m.–11:00 p.m.: Information and Service Center, Arison Medical Tower, Ground Floor (Piano Lobby)
- Curbs at crosswalks are lowered for people using wheelchairs.
- Adjusted seating areas throughout the facility support easy transition to and from sitting and standing positions.
- Adjustable beds, available especially in the inpatient units, can be raised and lowered – to help patients move to and from their wheelchairs independently.
- Step-Hear voice boxes enable people with visual impairments to navigate more easily. These boxes operate with a bracelet provided by the National Insurance Institute of Israel. When a person approaches the voice box, the bracelet beeps. The box broadcasts the current location when the bracelet wearer presses on the bracelet.
- Entrances to crosswalks are marked with warning stripes.
- Accessible elevators: Most elevators have Braille writing and/or voice commands on each floor.
Communication with staff
- The LoopHear system at the clinic service counters enable people to hear a single voice with no background noise. The system works with either hearing aids or a clinic-supplied headset.
- Most service counters have lowered desks to accommodate patients in wheelchairs to communicate eye to eye with the service providers.
- To request an appointment, patients can fax requests to +972-3-697-3740 or send a request online through the website contact forms: contact form for citizens or contact form for non-citizens.
Inquiries and Complaints
Ms. Tamara Schechter Margalit (Tamarasm@tlvmc.gov.il) is in charge of rights for people with disabilities at the Medical Center.
You can contact the hospital's Public Inquiries Department at any time with a request or complaint using the following: